Contacts
Write about anything: the app, a licence, a payment or an error you do not understand. We answer all of it ourselves — there is no call centre here.
How to reach us
Support inside the app. The Support tab. The fastest way: the message comes with the app version, the phone model and the last connection log.
In the personal account. The same conversation, from a computer: carscan.app/cabinet/support/.
Email. info@carscan.app. If the question is about a payment, name the email you paid from — it helps to find the payment.
Phone. +375 29 705-25-78, Mon-Fri, 9:00-18:00 (Minsk time). We answer emails within one business day..
Telegram. t.me/carscanapp — news and fault code walkthroughs.
What people write about
- «The adapter does not connect» — tell us the adapter model and how it connects: Bluetooth, BLE or Wi-Fi.
- «A module did not answer» — this is not the same as «no faults»; we explain what to check.
- «The service reset did not go through» — it does not work on every car, and we say so in advance.
- «The key did not arrive» — name the email you paid from.
- «Delete my account» — you can do it yourself in the app, on the Account tab.
Seller
Seller: Zeliankevich Vitali
Legal status: Individual, payer of professional income tax
Tax number: AB8360478
Registration: Tax Inspectorate for the Leninsky district of Minsk, code 103
Country: Belarus
Registered address: 12-1-68 Rokossovskogo Ave., Minsk 220094, Belarus
Postal address: 12-1-68 Rokossovskogo Ave., Minsk 220094, Belarus
Bank: Alfa-Bank JSC, SWIFT ALFABY2X
Account: BY86ALFA30144640200080270000
Phone: +375 29 705-25-78
Working hours: Mon-Fri, 9:00-18:00 (Minsk time). We answer emails within one business day.
Email: info@carscan.app
Short answers
How fast do you answer?
On weekdays — usually within a few hours, and always within one working day. On weekends the answer may come on Monday.
Where is it faster to write?
From inside the app, on the Support tab: the message arrives with the app version, the phone model and the last connection log, so we do not have to ask again.
The key did not arrive. What now?
Check the spam folder first, then write to us: name the email you paid from. We will find the payment and resend the key.