CarScan

Deleting your account and data

This page explains how to delete your CarScan account and what happens to the data afterwards.

How to request deletion

Two ways, both take about a minute. Either one deletes the same thing.

From the app

  1. Open CarScan and sign in.
  2. Go to the Account tab.
  3. Tap Delete account.
  4. Confirm with your password. Deletion happens immediately.

From the website

  1. Open carscan.app/cabinet/ and sign in with the same email and password.
  2. Go to Profile.
  3. Open Delete account, enter your password and confirm.

Lost your password? Use password recovery — or write to info@carscan.app from the address the account is registered to, and we will delete it for you within 30 days.

What is deleted

Immediately and irreversibly, at the moment you confirm:

  • your email address and name;
  • every car you added — including VIN, brand, model and calibration;
  • all diagnostic results: fault codes, module lists, readiness checks;
  • your correspondence with support;
  • the phone model and app version we knew about;
  • notification tokens — the app stops receiving messages;
  • sign-in sessions on every device.

Purchase requests that were never paid for, and licence keys that were never activated, are anonymised as well: the email is replaced with a technical one.

What is kept, and for how long

  • Records of payments — amount, date, invoice number and the email used at the time of purchase. Kept for 3 years: accounting rules require being able to account for money received.
  • An anonymised row of the account — an identifier with no email, no name and no password. It keeps counts consistent and cannot be used to sign in or to identify you.
  • Server logs with IP addresses — about two months (52 daily files), then they are overwritten automatically.

Deleting part of the data

You do not have to delete the whole account. In the cabinet on the website, on the car page, you can remove a single car together with every check made on it. Support correspondence is deleted on request — write to us from the address of your account.

Paid access is lost together with the account and cannot be restored, even if the licence had not expired. Deletion is final.

Questions: info@carscan.app. See also our privacy policy.